Details:

Job Description and Responsibilities

Business Analyst Responsibilities: 

Own a key function within the CE team to drive short and long term business process improvements and strategic bets to create outstanding customer experience 

Align with the organization wide functions and senior management 

Collaborate within the CE team and all functions across the org to develop, conceptualize, build, validate, grow, enhance features that drive better customer experience 

Define business problems, conduct RCA, design solutions, define key metrics and indicators for measurement and success

Deeper analysis of consumer behaviors & trends, by reviewing the internal & external data

Execute identified project/initiatives and drive business outcome

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  What we are looking for: 

Strong problem solving ability Candidate needs to exhibit structured thinking, very strong Analytical Skills and Process Orientation. Business Analysts will be dealing with a very ambiguous set of problems (e.g. improving returns experience, product quality, Supply Chain led experience).

Highly Action Oriented company as a culture has a strong bias for action and speed of implementation. A business analyst will need to own projects from conceptualization to implementation and typically close (go live with results) within a quarter.

Strong stakeholder management skills Business Analysts are expected to drive projects independently with senior management stakeholders across the organization. The individual needs to have strong people and stakeholder management aptitude.

Strong Project Management skills to independently track multiple projects and collaboratively drive them to closure. 

Orientation / past background in Technology is preferred, not mandatory. 

Min. Qualification:

ug

Skills Required:

analytics, business analytics