Details:

 

Job Description:

• Expertise in implementation of Change/Release processes in large (global) corporate organizations
• Expertise in implementation of SAP CHARM in large (global) SAP environments
• ITIL Intermediate certification in relevant areas (Change & Release Management)
• SAP Solution Manager certification or demonstrable expertise in relevant area (CHARM)
• Senior profile (multiple years of relevant experience)

Min. Qualification:

Skills:

• Must have SAP ChaRM or SAP Change Management experience.
• Self-motivated, flexible, openness to learn new things, strong focus on customer needs.
• Must have the ability to work with limited supervision and exhibit a strong sense of urgency and attention to detail.
• Ability to demonstrate supportive relationships with peers, other departments, business partners.
• Experience in successful project implementation and follow-up.
• Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills.
• Ability to monitor and manage the progress of tasks.
• Good understanding of corporate IT policies, procedures and standards.
• Excellent decision making skills.
• Experience writing policy, procedure and control statements.

Experience:

Years of Experience – 10+ in SAP

Change & Release Management – 3 years

CHARM – 3 years

Skills Required:

SAP Charm, Change/Release processes SAP Solution Manager

Roles:

Roles and Responsibilities:

• Performs all daily activities which support the SAP Change Control process, including activities in SAP ChaRM.
• Supports SOX and Audit compliance activities within the SAP Change area.
• Participates in SAP Application scheduled releases with an emphasis on changes to and from all SAP application systems.
• Coordinates delivery of developed changes for all SAP Applications in alignment with controls.
• Partners on developed strategies to effectively manage changes across all SAP landscapes and application platforms.
• Provides oversight of the SAP Change Control processes, including delegation of responsibilities to all personnel required to ensure successful delivery of the changes within the scope of the business process.
• Interacts extensively with the functional team leads in the estimation cycle, identification of inter-team dependencies, delivery plan validation, impact assessments, issue tracking / resolution, and status reporting.
• Makes sure the changes are deployed according to the release plan.
• Monitors the production environment post-release for any unexpected situations, and make sure remedial action is taken as quickly as possible.
• Facilitates post-release evaluation meetings to discuss issues and identify improvement opportunities after major releases.
• Assesses change activity impacts to interfaces and monitoring.
• Coordinates cross team integration activities and outages.
• Collaborates with Enterprise level teams responsible for underlying applications that support SAP Platforms.
• Supports project team members during deployment planning.
• Demonstrates a logical and structured approach to time management and task prioritization.
• Demonstrates a high level of communication skills, verbal and written.
• Mentors less experienced team members on SAP concepts and enterprise tools, and processes.
• Participates in team activities and team planning in regards to improving team skills, awareness and quality of work.